Clinical Applications Consultant, ACD: Los Angeles, California

Company: Werfenlife SA.
Location: Los Angeles
Posted on: November 6, 2024

Job Description:

Clinical Applications Consultant, ACD: Los Angeles, CaliforniaCountry: United StatesShift: 1stAbout the PositionOverviewPosition Summary: Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification, and training on Werfen analyzers. Provide ongoing clinical support, customer education, and consult with customers regarding matters of regulatory requirements and compliance.ResponsibilitiesKey Accountabilities:

• Performs Werfen instrument installations, validations/verifications, and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customers on the proper operation and clinical utilization of Werfen products.
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including pre-sales and post-sales support activity).
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support.
• Participates in seminars, workshops, and convention exhibit activities as requested by Management.
• Develops/maintains an account list and calls on each according to required frequencies.
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents.
• Manages and controls personal travel and expense budget.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures, and work.Secondary Functions:
  • To be determined, as needed, by management.Budget Managed (if applicable):
    • Personal T&E Budget.Internal Networking/Key Relationships:
      • Customer Service
      • Technical Support GroupSkills & Capabilities:
        • Efficiently works under pressure to meet deadlines.
        • Proven technical proficiency and knowledge.
        • Strong planning and organizational skills.
        • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.
        • Demonstrated problem-solving skills.
        • Collaboration, capable of executing in a team environment.
        • Ability to present complex technical concepts for varying levels of customer staff, including physicians.QualificationsMinimum Knowledge & Experience Required for the Position:Education:
          • Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing, or related scientific discipline required. Bachelor's degree preferred.Experience:
            • Minimum of 2-3 years' work experience in a lab or clinical setting.Additional Skills/Knowledge:
              • Strong computer skills (Word, Excel, and PowerPoint).
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Keywords: Werfenlife SA., Riverside , Clinical Applications Consultant, ACD: Los Angeles, California, Healthcare , Los Angeles, California