Client Technology Support Specialist

Company: VirtualVocations
Location: Santa Ana
Posted on: February 4, 2025

Job Description:

A company is looking for a Client Technology Representative II to provide Level 2 technical support for applications and infrastructure services.

Key Responsibilities

Provide timely responses to complex client technical issues escalated from Level 1 support
Manage client inquiries and document incidents accurately, including billing time
Research, troubleshoot, and test solutions to ensure successful issue resolution

Required Qualifications

Associate's degree or equivalent experience
2+ years of relevant experience, including customer service
Fluency in required language(s) for the location
Ability to perform intermediate troubleshooting
Experience working in a global, multicultural environment

Keywords: VirtualVocations, Riverside , Client Technology Support Specialist, IT / Software / Systems , Santa Ana, California

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